angrylittleman
11/24/2004, 06:19 PM
I had to take the truck into the dealer last Friday - a slight diff whine turned into loud clatter, clunking, and slippage within about an hour while doing some running around. I stopped by the service dept., but they were slammed and said they couldn't get to it until maybe monday, so I left, but because of the noise, etc., I decided I'd turn around and just leave it with them, and just walk the few miles home.
Well, now it's Wednesday, and I think a tech finally looked at it this morning. I called my service advisor this afternoon, and he said that they were only able to hear a slight grininding noise for a few seconds, and when they put air in a rear tire that was low, everything went away. I find it a stretch that when I came back in to the service department to drop it off it sounded like I had a bag of loose bolts in the front diff, and that a few pounds of air took care of everything. Also, the advisor told me that if I didn't shift the 4HI/4LO lever regularly, that it could cause problems as well. That sounded like crap to me, but I don't have experience with 4WD vehicles, so maybe its not.
I'm going to take a ride with the tech on Friday morning, so they can "try to duplicate the noise". I guess after reading a few of the "crappy service" posts, I'm starting to get a little worried about my dealership. I've only had it in one other time, for the tranny mod switch thing, and a 30K service, and I had a really good experience, but this service advisor is a real tool - and I think they are blowing smoke. Should I just pick it up Friday and find another dealer?
Well, now it's Wednesday, and I think a tech finally looked at it this morning. I called my service advisor this afternoon, and he said that they were only able to hear a slight grininding noise for a few seconds, and when they put air in a rear tire that was low, everything went away. I find it a stretch that when I came back in to the service department to drop it off it sounded like I had a bag of loose bolts in the front diff, and that a few pounds of air took care of everything. Also, the advisor told me that if I didn't shift the 4HI/4LO lever regularly, that it could cause problems as well. That sounded like crap to me, but I don't have experience with 4WD vehicles, so maybe its not.
I'm going to take a ride with the tech on Friday morning, so they can "try to duplicate the noise". I guess after reading a few of the "crappy service" posts, I'm starting to get a little worried about my dealership. I've only had it in one other time, for the tranny mod switch thing, and a 30K service, and I had a really good experience, but this service advisor is a real tool - and I think they are blowing smoke. Should I just pick it up Friday and find another dealer?