Car Toys install = mixed results...

[PHO2GR4]

I just picked up my VX from the Car Toys branch on Broad Street in Seattle. I can tell that I'm going to be very pleased with my system, when it is 100% up and running.

For now, though, there are only two real problems:

1) When I scheduled the install, I pointed out where I wanted the rear-view camera to go. "It goes in here", I told the installer, as I showed him both the inside and the outside of the half-moon camera bay.

Imagine my dismay when I arrived today to find that all they'd done is drill a hole in the mounting plate to allow the camera wire to go through...and then they just stuck the camera + bracket to the OUTSIDE of the half-moon's mounting plate using two screws and some sticky-tape!

2) When I shut off the engine, I now get a slight shock if I'm touching the metal part of the key or the ignition slot. That's not right...

I called Car Toys when I got home, but the installer had already gone home for the day. The guy I spoke with first said "But that's just how they are mounted", and when I said "No, there's clearly a special rear-camera space in my VX". Then he claimed that there must have been "some miscommunication" on my part, to which I replied "Well, no, since I showed the inside AND the outside of the camera space to the salesman AND the installer..."

It sounds like they might just do it over, the proper way, if I take the VX back to them on Thursday. But he didn't sound 100%, and I wasn't very happy with their "customer service" especially since they advertise that "YOU MUST BE 100% SATISFIED".

Am I being picky? Should I be happy with a 1.5" cubical tumor on the outside of my rear hatch, and an electric shock every time I shut off my VX?