Details about my car:
2001 Kaiser Silver purchased new May 18th, 2002 at Covert Isuzu
Currently 13,760 miles as of today's date
Parts/Labor I have had to have replaced since ownership:
*headlight gaskets (twice) - disintegrating around exterior portion of headlights
* windshield wipers - excessive peeling/flaking
* hood insert - large crack (7") appeared overnight
* headlights themselves due to covers peeling and discoloring near 'horn' area
* all 4 chrome rims due to peeling/pitting/bubbling on inside
Negative experiences I have had with dealership - all warranty work done at Covert Isuzu in Austin, Texas:
*1st fix of headlight gaskets took 3 service technicians to handle and finally, after 6 weeks of waiting, a call to the service manager to get the ball rolling. Once the parts arrived, it only took a couple of hours to get it done.
*Dealership originally tried to tell me my rims were not chrome and wasn't sure if they would be covered. After whipping out my original window sticker detailing the features of the car, they acknowledged they were chrome. They advised they had never seen this problem before and swore up and down that it isn't a common problem until I printed out the multiple threads from this forum and club vmag detailing that it is common. They ordered my rims for me and then gave them to another Vehicross owner who had the same problem but came in after I did. They ordered a second set for me and called me in to have them replaced. After leaving my car there all day, I find out that the other owner had a scratched rim in the replacement set and they again used one on order for me to fix that Vehicross so I was once again forced to bring it in an additional time. Also, if I hadn't checked before leaving the lot, Covert would have sent me out on tires filled only to 23 psi instead of the recommended 35 psi on the stock tires.
*Originally denied my claim regarding the headlights saying that I was 'getting enough stuff replaced' and that they only buffed out 'some' of the peeling/discoloration on the headlights. They wouldn't replace them. I went home and thought about it over the weekend and decided that wasn't good enough especially since this was the weekend that the hood insert issue appeared. I called on Monday and advised that I wasn't going to take no for an answer and after a 30 minute call to the service manager, managed to get them, my hood insert and my windshield wiper replacements ordered.
*I also have the slow window motor problem but I have not brought that to their attention yet or had it dealt with.
*They never call me to let me know when parts are in or labor is finished. Whenever my car is at Covert, I spend all day calling to find out its status and whether or not it is finished. To date, they have yet to meet a requested finish time so I can pick my car up according to my schedule.
I have to take it into the dealership again this week (this will be a total of 7 visits in about a year) and will post/edit to this entry as appropriate.
6/7/03 Update - had my VX into the dealership this week for headlight replacement (crazing problem) and a new hood insert (cracked). I picked it up, was in a hurry and checked it out later. Results: front right headlight gasket was incompletely installed, new hood insert was chipped at both top corners and the left headlight didn't work at all. Also, they gouged the cladding on the left side when they used a screwdriver to pry the headlight workings out.
6/25/03 Update: Took my VX back into the dealership yesterday for them to repair the things they messed up on 6/7. The third hood insert installed today has worse chips in it than the one previously installed. They are currently ordering me a FOURTH hood insert so I can come back in another two weeks. At least the headlights work this time.
Jennifer Gray
Austin, TX
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