A young guy came in yesterday morning, he hadn't seen his truck since the night it was boned in the drivers door. We are about 2 grand from totaling it...an '05 Silverado he owes a bunch of money on. I told him the cab was a loss, and we were swapping an '03 cab onto his truck....guess they didn't know what to expect...as I led them into the shop, his wife gasped aloud, he just stared, shocked...utterly speachless. When his eyes started to get wet, I tried comforting him by explaining it wasn't as bad as it looked, and this was something we've done hundreds of times. These are the deliveries I love to make...the disbelief on their face when they see their friend back all fresh and shiny, looking better than before the wreck.