Tom,
I know what you're saying. When I first learned that they "dragged" it up the flatbed I was seriously considering injuring the tow truck driver. I still think something could easily snap using that method - but whether I can prove it as a viable cause is a different story.
The truck was towed by mistake while in the hotel parking lot. Luckily the hotel profusely apologized and had it brought back at no cost.
Oh and I just did the boots like 3 months ago - easy peasy works great!