Force the issue. My dealership tried to get out of it too and all I had to do was print the many VX owners posts from this forum that had the same problem. They even replaced the one I took a huge chunk of chrome out of when my VX went swimming at the Slab. ;Dr; My VX was at 15K miles.

They did have to wait until the area rep came by to look at it. VX Crazy had the same issue/problem and we both had them replaced at the same dealership/same rep.