Yes, it is broke. My passenger side window will not go up or down at all. The motor still runs, and I can hear the guides moving up and down. I can actually hear the guides coming up and hitting the window. So, I know there has been a lot written about "Window Fix", but i don't think this is going to work in this case. Haven't torn into it yet, but just wondering if some of you guys have any experiences. I read in a post that if something like this happens, and it has obviously, that I'll have to get a whole new window! True? If so, covered by warranty?