I know my problem is witht he warranty company but that doesn't change the fact the engine needs to be repalced at 78,000 miles thru no fault of my own. Mine is the No. 1 rod bearing spinning. Oil changes were done on a VERY religious/regular basis no more than 4200 miles in between and always used Mobil 1 and never any idication of oil burn. This literally came out of nowhere with no warning, no sign or lack of performance. I'm not against Izusu, I just think it sucks all the way around that the engine went bad.
I kept my service and maintenance records but they lacked the Vin number so at first the warranty company was trying to say they were invalid (what a joke) then they approved tear down and when the dealership found the casue and said it needed a new engine they said well just replace the parts that are affected, well that was $8187 compared to a new engine at $7952. Well once they found that out and sent their inspectors out, the inspector/adjuster agreed it needed a new engine, then the warranty company said well if you drove it to the dealership cause it was making this noise then you continuously operated it. they fail to realize this is a problem that happens, continuous operation has nothing to do with it but under that clause they can get away with not paying for the engine, however they are willing to pay for half, roughly $4100 and that includes the new cd player and drivers side window motor. The dealership says this is VERY common with the 3.5 engines and is not any fault of the owners, it would have happened regardless. Yet apparently the warranty company feels it knows more about vehicles specifically the VehiCross of which I've had to educate them on cause they had no clue what it was. I've faxed them several posts of people stating their sameengines failed with Troopers and VX's and the warranty company doesn't care lol, apparently they just dont want to pay for a new engine. I'm hoping it will get resolved BUT if not, I'm renting a car for the next 3 months and sueing the **** out of them
However I just had the oil changed that morning with no noise and was at the dealership inquiring bout how to change my headlight bulb and finding out I had to take the whole front end off, so I got back in VX andstarted it and noticed the noise. Went back in and got service tech. Now the warranty company wants a statement written from service tech that I came in for a headlight bulb issue and then noticed the noise when I was trying to leave, instead of having hte noise and then driving to dealership for it. They are assuming thats what happened despite records of engine failures with other vehicles. They claim each vehicle is treated individually yet they claim given their experience this is why my engine failed was continuous operation yet the dealership says no this is not the case. It could possibly go to court, my attorny is standing by on the ready, were waiting to hear back now that the head service tech faxed them a statement saying I came in for a headlight not a engine failing. Easy Care is the name of the warranty company, a bunch of slime balls. 67 complaints against them with the BBB within a 36 month period yet that is considered satisfactory by their standards and we all know the BBB is worthless they serve the companies not the consumers, the ratings mean nothing in all reality.